Well, I was VERY excited about this month’s box considering we had been given a hint that we should be expecting to receive a Disney Body Suite in out boxes this month AND that our boxes would now be bigger to create space for bigger goodies. The whole thing turned out to be a BIG disappointment and I have to say, I’m not the only one who is less than pleased with Bluum right now, but I’ll get to that….
So my Bluum box arrived a few days ago and it is in fact larger. About twice the size before. It now also seems sturdier. Bluum is $11 a month and that includes shipping. I have to say that while the box was bigger- nothing else in the box was…
So, this months theme was Magical Moments “Celebrating all the Magical Moments you’ll experience during your little one’s first year.” I think the Magical was just in reference of their partnership with Disney this month- BUT didn’t we JUST get a milestone themed box?
The first thing I pulled out was this white organza bag with the “Disney Onsie” inside…
This is where I was instantly unhappy. First off, two months ago, we were told we would be getting this Body suit. I assumed because it was Disney we would get a character. I was wrong. Before my box arrived, I got a sneak peak that showed we would be getting a 3-pack of plain white onsies. I admit, I was pretty disappointed, but I thought getting three was pretty nice! Then only one arrived. (I assumed three because the sneak peak ALWAYS shows you the size you will be getting and specified a 3-pack, likely this was a mistake on their end) If a plain onsie when you expected a character one OR a 3-pack wasn’t enough- IT WAS WAY, WAY TO SMALL.
I decided to contact Bluum as to why I received a 6-9month size onsie for my 20 month old (who wears 18 months). They replied: (after about 4 days)
“Thank you so much for reaching out. Our partners at Disney have given us an opportunity to try their new baby body suit in October. While we did our best to stay true to baby age and size, it is very difficult to estimate the correct fit of all bluum babies. In fact, the largest size given to us was 6-9 months which apparently is the largest size offered in the particular style you were sent. (So, basically- you didn’t get the sized needed to fit all Bluum babies and in my mind, as a consumer- you chose to put your relationship with Disney above the needs of your customers. You also did not ask ANY customers their sizes.)
We apologize if your bluum baby was not able to fit the body suit. Our sourcing team feels that you and baby should get more of what you need and your feedback ensures a better selection of products to come in the near future. Additionally, bluum is a subscription service designed for mom and baby 0-12 months however, we will soon introduce a toddler box for our growing bluum kids in the following months.” (Fair enough, BUT when I signed up, I was asked my child’s Birthday and though he IS over 12-months old I was STILL allowed to sign up. You keep saying things that make me think it’s all about the money, Bluum… I’ve been hearing about this “toddlers box” for about 6-months now and still nothing…)
This Body Suit would be worth $5…if it fit.
Next was a sample size of Burt’s Bees Baby Bee Tear Free Shampoo & Wash. We like Burt’s Bees well enough and we will certainly be using this! This sample has a value of $1.58
Next was another Burt’s Bees product. This is their new Intense Hydration Night Cream. I don’t love that is this a one time use sample. I’m not sure how anyone can tell if they like a night cream after one use, but I like trying new products on the market so this isn’t a total loss. This sample is worth $1.80
And this is where I was like “enough with the Burt’s Bees!” BUT I truly love this product. Though this “Rhubarb” color might look and sound intimidating, it’s actually pretty sheer and adds just a pinch of color. The smell is pretty menthol-y when I love to have during the winter time. This is a full size Lip Shimmer which retails for $5. This is the only product I’m actually happy about and I would NOT have paid $11 just for this…
Last was a Happy Baby Organic Baby Food pouch. On the card- it says you could get Happy Baby OR Happy Tot (or at least both are listed) So, were they paying attention to my child’s age at all?! And if they were also giving out Happy Tot (as in Happy Toddlers, by the way) then what was the above about 0-12 months old? These retail for $1
Overall- I just feel lied to, confused and like Bluum could care less about me as a consumer. I did complain, cancel and get a refund without having to fight it, so in that regard (and when they replaced a leaky item for me before) they have good customer service. But I think it’s VERY poor customer service to say your box is for 0-12 month old babies and allow older kids to participate AND THEN partner with a company that only sends you 6-9 month size onsies for your subscribers and basically try to “get away with it”. I just want to look at Bluum and say “WHAT?!”. I have to admit that I might (for ONE month) try their Toddler box, but at this point, I’m saying this box is a dud. It was in no way personalized to make my baby and I feel special. Plus getting only 3 brands and SO many from one company was a little silly. They could have spaced out Burt’s Bees better. (or did a different item in place of the night cream)
Oh!! And to add insult to injury, they threw in a discount for Wittlebee. If you’ve been considering Wittlebee- RUN! Don’t do it! They charge $40 a month just JUNK! Not to mention, you see this picture above with a box STUFFED full of goodies?! You ARE NOT going to get anywhere near that many items. How many is that above- 11? You’ll be lucky to get 6. Bluum, I recommend disassociating from Wittlebee, as to not go down with them…